Establish Lasting
Customer Relationships

through Virtual
Clienteling

Convert One-off Shoppers into Lifelong Customers

Empower your brand associates with the tools and insights needed to deliver a personalised customer experience. Build rapport and keep your customers coming back long after they leave your store. 

01

Generate qualified leads

Get access to all interactions done on the videos and identify OTP-verified leads with their first name and phone number.

02

Retarget your customers

Reach out to your existing customers via text, WhatsApp, and voice call directly from the dashboard and retain them.

03

Drive customer loyalty

Understand customer behavior and purchase lifecycle so that store associates can confidently recommend products and services to their customers at the right time. 

Our Features

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Personalize All Communications

Have full visibility of your customer information and empower your store associates to make each follow-up interaction personal.

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Save Lost Sales

Share new collections and special announcements through one-to-one or group communications, and easily schedule in-store appointments or virtual consultations.

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Predict Consumer Purchases

Track customer behavior and engagement through consumer persona and determine how likely the consumer will make a purchase.

Retain Your Customers with Virtual Clienteling

Stay in control of the end-to-end experience

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Record Customer History

View your customer’s shopping journey, including their browsing history, cart contents, previous purchases, engagement rate, and conversation history — all from a single dashboard.

Engage at the Right Time

Make use of captured data, available in the form of store analytics, engagement analytics, and consumer persona, to drive intelligent business decisions.

Customer Success Story

A homegrown beauty and self-case brand Greenberry Organics partnered with Swirl Live video shopping for the launch of its new collection, boosting customer interactions by 70% and growing their add-to-cart by over 30%.

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Join the league of 100+ brands using Swirl

Available for all eCommerce platforms.
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